Términos del servicio
Each product is handmade to order for the individual customer.
After placing the order, Lelu has 30 days to process the order.
The first email is sent automatically to the customer with the confirmation of the order.
Within a few days of placing the order, the customer will receive a second email with information about the exact date of making the order.
FAQ
Care instructions
Cotton yarn bag:
The product can be impregnated, to become water resistant
(fabric impregnation).
You can also clean it with a clear-water sponge, if necessary.
When the bag requires more cleaning, it can be washed at 30 °.
It's best to use washing liquid, not powder! Do not add rinse aid.
Wrap all metal fittings with a piece of cotton cloth and tie them together, detach the chain and wash it by hand.
Set the washing machine on delicate fabrics or hand washing setting. It is best to wash the bag, in a special washing bag.
After taking the product out of the washing machine, you can wrap it in a towel for a while to absorb the remaining water.
To dry the bag, give it the right shape and leave it in an upright position to dry.
The product can be impregnated, to become water resistant
(fabric impregnation).
You can also clean it with a clear-water sponge, if necessary.
When the bag requires more cleaning, it can be washed at 30 °.
It's best to use washing liquid, not powder! Do not add rinse aid.
Wrap all metal fittings with a piece of cotton cloth and tie them together, detach the chain and wash it by hand.
Set the washing machine on delicate fabrics or hand washing setting. It is best to wash the bag, in a special washing bag.
After taking the product out of the washing machine, you can wrap it in a towel for a while to absorb the remaining water.
To dry the bag, give it the right shape and leave it in an upright position to dry.
Care instructions
Metallic yarn bag:
All models with metallic yarn are NOT machine washable. Only gentle hand washing is recommended. The bag can be wiped with a tissue moistened with water. The bag should be stored upright and should not exposed to long sunlight.
Custom and personalised orders
The bags can be personalized in selected offers.
e.g. https://www.etsy.com/uk/listing/1282644444
If you want your bag to be personalized in a different way than what is on offer, please contact me.
Together, we will arrange the details for your bag and personalized the bag for you.
e.g. https://www.etsy.com/uk/listing/1282644444
If you want your bag to be personalized in a different way than what is on offer, please contact me.
Together, we will arrange the details for your bag and personalized the bag for you.
Processing time
The time of making the bag depends on the number of orders.
The max. waiting time for making a bag is 20 working days + shipping.
If you need your bag faster please contact me and I will check the orders and tell you as soon as I can make your order.
The max. waiting time for making a bag is 20 working days + shipping.
If you need your bag faster please contact me and I will check the orders and tell you as soon as I can make your order.
Gift wrapping and packaging
Each bag is packed in a Lelu branded protective cotton bag.
The pink box is lined with tissue decorative paper (pink color).
Inside the box there is an instruction on how to care for the bag and thank you note. You can present such a bag immediately to a gift.
Your order can be shipped to a different address if you need it, please let me know after placing your order. It is possible to add a greeting cad to gift orders.
The pink box is lined with tissue decorative paper (pink color).
Inside the box there is an instruction on how to care for the bag and thank you note. You can present such a bag immediately to a gift.
Your order can be shipped to a different address if you need it, please let me know after placing your order. It is possible to add a greeting cad to gift orders.